10.11.1. IT Services Help Desk

The IT services help desk office is located on the lower level of the Philip Weltner Library. In addition to having a physical location, the helpdesk is available online at itservices.oglethorpe.edu/contact/, in OASIS under “Technology Issues Helpdesk Ticket,” via email at [email protected] and via phone 404-364-8880. Our physical location and phone support are from 8 a.m. to 5 p.m., Monday through Thursday, and from 7 a.m. to 4 p.m. Friday (except holidays). OU community members may submit a service request for issues with OU computer equipment, internet connection, OASIS, printing, photocopiers, and multimedia. The IT services help desk email is the fastest way to ensure service. IT services will troubleshoot student issues with email, OU platforms for instruction and Internet connectivity on computers/laptops or cell phones only. IT services is not responsible for troubleshooting student-owned devices. IT services does not support smart home devices, TVs, gaming consoles, etc. IT services does not provide in-dorm assistance with any device.